Find answers to the most common questions about MySocial24 — from placing your first order to understanding delivery and payments. If you don't find what you're looking for, our support team is always ready to help.
Ordering & Delivery
Everything you need to know about how orders work, what information is required, and how your order is processed after checkout.
Payments & Refunds
Details on accepted payment methods, pricing, and what happens if an order cannot be fulfilled.
Account & Safety
Questions about account security, what we do and don't require from you, and how your data is handled.
Frequently Asked Questions
Select the service you need, choose a package, enter your profile or post details, complete the payment, and your order will be processed automatically. No manual steps are required after checkout.
Depending on the service, you'll need to provide either your profile username or a direct link to the post. We never ask for your password or any private account information.
Delivery starts automatically after your order is confirmed. Most orders begin within minutes. Total completion time depends on the quantity ordered — larger orders are delivered gradually to maintain a natural growth pattern.
Yes. Your profile or post must be set to public during the delivery period. Private accounts cannot receive followers, likes, views, or comments.
Some variation after delivery is normal, especially with budget packages. Premium packages generally have better retention. Keeping your account public throughout delivery helps minimize drops.
Yes. We never ask for your password or login credentials. All services are delivered externally without any access to your account.
We currently accept cryptocurrency payments via USDT (Tether). This ensures fast, secure, and globally accessible transactions without requiring a local bank account.
If your order cannot be fulfilled, the full amount will be credited to your MySocial24 wallet balance. Wallet credit can be used toward any future order.
If your order hasn't started within 24 hours of payment confirmation, please contact our support team via Telegram with your order number. Make sure your profile is set to public before reaching out.
Yes. Simply place a separate order for each account or post. There is no limit on the number of orders you can place.
Log in to your account and visit the order tracking page to see real-time status, delivery progress, and order history.
Yes. If you need a quantity or configuration not listed in our standard packages, contact our support team and we'll do our best to accommodate your requirements.